Does your employee experience deliver on your customer experience?
There are five key things to think about when defining your employee experience. Each week we will go into detail on one area.
- Purpose, why are we all here?
- Alignment, make it the programme
- Make it individual, do you know what your people need?
- Communicate & get your people involved
- Manageable goals, little things make a bit difference
Last week we looked make it individual, do you know what your people need? This week it’s all about communicating and getting your people involved.
- Communicate & get your people involved.
In order for your people to feel part of something, to feel valued and inspired about the journey to a renewed and improved experience you need to get them involved. When you do they will have a personal interest in making things work and take ownership and accountability.
Fundamentally your people want to know and understand the bigger picture, why things are changing and have a say in what, how and when. You need to take them with on the journey, make sure you have a communication plan and allow for feedback and discussion.
Getting your people involved also gives you ambassadors, people who will champion your signature experience and feel comfortable calling things out that aren’t exemplifying your experience. Acknowledging that progress needs to be made and knowing that you are taking steps to make positive changes will ensure your people feel valued and appreciated.
Get in touch to find out how to get your people involved, set and manage expectations and communicate effectively.
Next week: Manageable goals, little things make a bit difference